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Community Management and Social Media Services
- Manage your social media channels. We ensure that they are active, engaging, and aligned with your brand messaging.
- Respond to comments and messages on your social media channels. We are responsive across time zones and languages with an acute focus on quality control.
- Create and implement a flexible community management plan. Building brand loyalty and sustainable engagement amongst your followers is our priority.
- Provide regular reporting and metrics to track success.
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Digital Branding
- Develop a digital branding strategy that aligns with your values and resonates with your target audience.
- Create a consistent brand image across all digital platforms, including your social media marketing campaigns, online content, and website.
- Ensure that your messaging is clear, concise, and impactful. Effectively communicate your brand's unique selling proposition (USP).
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Reputation & Crisis Monitoring
- Monitor all digital channels for potential reputational risks, including negative comments or reviews, media coverage, and public perception.
- Evaluate reputational threats immediately.
- Provide proactive recommendations to mitigate crisis risk, including social media, public relations and stakeholder engagement strategy.
- Develop a written crisis management plan. Collaboratively create a working protocol to guide how we respond to all negative online issues.
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